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Customer Rights

You have a number of legal rights to control what we do with your information. For example, you can ask us to tell you what information we have about you and obtain a copy; correct or update information that is wrong; stop sending you marketing material. You are able to unsubscribe from our marketing communications at any time by contacting or by clicking ‘unsubscribe’ on any of our e-newsletters. Website usage information is also collected using cookies. (Please see below for more information on Cookies) 

If you use your credit or debit card to buy something or pay online or over the phone, we will ensure that this is done securely and in accordance with the Payment Card Industry Data Security Standard.  Find out more information about PCI DSS standards by visiting their website at

We do not store your credit or debit card details at all, following the completion of your transaction.  All card details and validation codes are securely destroyed once the payment has been processed.  Only those staff authorised to process payments will be able to see your card details.  If we receive an e-mail containing any credit or debit card details, it will be immediately deleted, no payment will be taken and you will be notified about this.


How will we use the information about you?

We collect information about you to send our Newsletters.

We never share your information with any other organisations and will only use your data as a customer or newsletter subscriber.



Occasionally we may send you information about breaks and offers of ours which may be of interest to you. If you have consented to receive marketing, you may opt out at any time as highlighted in the Customer Rights Section.



Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity. For further information visit 

You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However in a few cases some of our website features may not function as a result.


Changes to our privacy policy

We keep our privacy policy under regular review and we will place any updates on this web page. This privacy policy was last updated on 22 May 2018.


How to contact us

Please use the e-mail address or telephone number provided to contact us if you have any questions or queries about our privacy policy or information we hold about you:


Membly Hall Hotel | Cliff Road | Falmouth
Cornwall | TR11 4NT 


Tel: 01326 312869

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