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Keeping us all safe

Hotel Covid 19 Operating Policies 

In accordance with government guidelines we have provided a balance of what is considered the "new normal" to help ensure the health and safety of our guests and staff alike. For the foreseeable future we will be keeping many of our safety measures in place with a slow migration back into our normal way of operation. Such things as hand sanitisation will still be required, socially distancing whenever possible & the wearing of masks in all communal areas. Tho it will not be law to wear face masks we kindly ask you to be considerate of other guests and also staff, as our main aim is to keep everyone safe. 

We're very excited to welcome you back to the Membly Hall Hotel, please take a moment to review some of our changes you may experience during your stay.

Prior to Arrival 

  • Prior to your arrival we will contact you with all the necessary information about your stay & our latest Coronavirus management process.

  • We politely request that if you are displaying any symptoms of Covid 19 then you should contact the Hotel to cancel / postpone your reservation.

Arrival & Check-In

  • You will notice that upon your arrival several changes to the reception area will be in place along with the rest of the Hotel to keep you & any staff safe. A perspex screen has been added to our reception desk as well as floor markings to insure that the correct social distancing can be maintained at all times.

  • All signage will be explained to you upon Check In so that we can help guide you through the Hotel safely.

  • Hand sanitising stations will be placed in the Reception Area of the Hotel (entrance) and also upon entrance to the restaurant. We kindly ask that you use these upon entering the Hotel & frequently throughout your stay with us.

  • Check In Time is always guaranteed for 3pm, this may be slightly affected due to the deep cleaning methods we have implemented for the bedrooms & rest of the Hotel. We will do our very best to meet this deadline but please be mindful that current circumstances may not always allow for it.

  • Please note that any guests or visitors displaying any of the Covid-19 symptoms may be asked to leave the premises. 

Covid19 Cancellation Policy

  • During the current health crisis situation we do advise all guests to consider HOLIDAY INSURANCE COVER (including COVID19 COVER) to help in the event of a cancellation of Non Refundable Bookings. Please note that if the Hotel is unable to open due to Government Lockdown, any monies paid will be refunded & we will defer any reservation dates if required. Prices of reservation deferrals may vary in price from original booking. Any processed re-funds when the Hotel has been removed from lockdown will incur a £6.00 administration fee.

Public Guest Areas

  • Extensive cleaning of all guests areas will be carried out each day and constantly checked by management and heads of department.

  • Throughout your stay with us we ask that you are mindful of social distancing ensuring to maintain a 1 metre distance from other guests. We appreciate that at certain times this may be unavoidable in some Hotel corridors which is why we ask that you make sure you are aware of all the signage in place to help with this. 

 

Guest Bedrooms

  • Every bedroom will be fully sanitised & cleaned before each stay, housekeeping will then lock every room making sure that no one else enters the room until the guests arrival.

  • All furniture, & furnishings will be sanitised using appropriate sanitising solution.

  • All bedroom linen & towels are professionally washed on high a heat.

  • Our Housekeeping staff will be wearing the appropriate PPE when cleaning your room & will not enter when you are present.

  • Should you prefer, our Housekeeping team will not enter the room during your stay. Please advise a member of reception upon check-in if you wish this to be the case.

 

Spa Pool & Sauna

  • The Spa Pool & Sauna is open to residents only & currently requires booking. All time slots can be booked at reception. Operating hours 8am - 8pm daily.

Food & Beverage

  • If you decide to dine at the Hotel then you will be able to do so in the Restaurant, Lounge Bar area, Terrace or in the Privacy of your room. 

  • We have reduced the amount of seating options in the restaurant to help insure social distancing, so reservations will be required due to reduced seating.

  • If you are a non-resident, you are still very welcome to dine with us. All that we ask is that you make a reservation in advance.

  • Room service is available if required, all trays will be placed outside the door. Once you have finished with your order we kindly ask that you call reception (pressing 0) on the internal phone to notify them that you have finished and placed the trey outside your bedroom door for collection. Please note that room service does incur a £5.00 tray charge.

  • For our restaurant we have created separate entry & exit points in a one way system to help with social distancing wherever possible.

  • To reduce surface touching we ask that when you order a drink at the Bar you do not stay at the bar to drink once served. Perspex screens are also in place at the bar.

  • To reduce interaction between bar staff and customers wherever possible we will offer a Room Tab system which will be signed off by the bar staff, a copy of the receipt will also be given to the customer. All outstanding balances are made payable upon check out at reception by card. These measures have been put in place to reduce the changing hands of cash. Should you wish to pay by card at the bar this option is also available.

  • Table service is also available for drinks and more advisable to reduce footfall  in the lounge bar area. Please place your drinks order with your server.

  • For any non-residents wishing to dine with us or even just popping for that all important G&T we kindly ask that you notify the Hotel with the required information for Track & Trace purposes (Lead Guest contact address & telephone number) 

Check Out

  • To Check out, all you need to do is return your key to reception where you will receive a copy of your final bill. 

  • Any outstanding balances under the sum of £45.00 can be paid for using contactless payment. All balances exceeding £45.00 will be charged using the Credit / Debit card that we have on file for the booking, this will greatly help reduce the use of the terminal keypad.