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Keeping us all safe

Since re-opening our doors on the 4th July, we have provided a balance of what is considered the "new normal" to help ensure the health and safety of our guests and staff alike.

We're very excited to welcome you back to the Membly Hall Hotel, please take a moment to review some of our changes you may experience during your stay.

Prior to Arrival 

  • Prior to your arrival we will contact you with all the necessary information about your stay & our latest Coronavirus management process.

  • We politely request that if you are displaying any symptoms of Covid 19 then you should contact the Hotel to cancel / postpone your reservation.

Arrival & Check-In

  • You will notice that upon your arrival several changes to the reception area will be in place along with the rest of the Hotel to keep you & any staff safe. A perspex screen has been added to our reception desk as well as floor markings to insure that the correct social distancing can be maintained at all times.

  • All signage will be explained to you upon Check In so that we can help guide you through the Hotel safely.

  • Hand sanitising stations will be placed in the Reception Area of the Hotel (entrance) and also upon entrance to the restaurant. We kindly ask that you use these upon entering the Hotel & frequently throughout your stay with us.

  • Check In Time is always guaranteed for 3pm, this may be slightly affected due to the deep cleaning methods we have implemented for the bedrooms & rest of the Hotel. We will do our very best to meet this deadline but please be mindful that current circumstances may not always allow for it.

  • Please note that any guests or visitors displaying any of the Covid-19 symptoms may be asked to leave the premises. 

Cancellation Policy

  • During the current health situation we do advise all guests to consider HOLIDAY INSURANCE COVER to help in the event of a cancellation. Further information can be obtained from the Hotel Reception.
    Cancellation is free of charge up to 56 days or more prior to arrival.  100% of total amount is chargeable if cancelled 56 days or less prior to arrival or in case of no show, (Should we manage to re-sell cancelled accommodation, charges will only apply to any un-sold dates) Any re-funded transactions will incur £6.00 admin charge.
     A deposit equal to 50% of the total amount is required upon making a reservation, any remaining balances are payable upon checkout.

Public Guest Areas

  • Extensive cleaning of all guests areas will be carried out each day and constantly checked by management and heads of department.

  • All public restrooms are currently not in use apart from disabled bathroom which can be opened upon request by a member of staff. To help avoid any guests waiting to use the restrooms, we politely ask all residents to use the bathrooms in their bedrooms.

  • Throughout your stay with us we ask that you are mindful of social distancing ensuring to maintain a 1 metre distance from other guests. We appreciate that at certain times this may be unavoidable in some Hotel corridors which is why we ask that you make sure you are aware of all the signage in place to help with this. 

  • We have implemented a one way system on the ground floor to help with social distancing. Please adhere to this system as it is for your safety. 

 

Guest Bedrooms

  • Every bedroom will be fully sanitised & cleaned before each stay, housekeeping will then lock every room making sure that no one else enters the room until the guests arrival.

  • All furniture, & furnishings will be sanitised using appropriate sanitising solution.

  • All bedroom linen & towels are professionally washed on high a heat.

  • All printed material will be removed from rooms, leaving only room information folder.

  • Our Housekeeping staff will be wearing the appropriate PPE when cleaning your room & will not enter when you are present.

  • Should you prefer, our Housekeeping team will not enter the room during your stay. Please advise a member of reception upon check-in if you wish this to be the case.

 

Spa Pool & Sauna

  • The Spa Pool & Sauna is open to residents only & currently requires booking. All time slots can be booked at reception. Operating hours 8am - 8pm daily.

Games Room

  • The games room is now open to all residents.

Entertainment

  • In accordance with government guidelines we will currently not be offering any Evening Entertainments program. 

Food & Beverage

  • If you decide to dine at the Hotel then you will be able to do so in the Restaurant, Lounge Bar area, Terrace or in the Privacy of your room. 

  • We have reduced the amount of seating options in the restaurant to help insure social distancing, so reservations will be required due to reduced seating.

  • In accordance with newly published Government guidelines (22/09/2020) our lounge bar will now close every evening at 10pm. This time closure will remain in place until further notice.

  • If you are a non-resident, you are still very welcome to dine with us. All that we ask is that you make a reservation in advance.

  • Room service is available if required, all treys will be placed outside the door. Once you have finished with your order we kindly ask that you call reception (pressing 0) on the internal phone to notify them that you have finished and placed the trey outside your bedroom door for collection. Please note that room service does incur a £5.00 trey charge.

  • For our restaurant we have created separate entry & exit points in a one way system to help with social distancing wherever possible.

  • To reduce surface touching we ask that when you order a drink at the Bar you do not stay at the bar to drink once served. Perspex screens are also in place at the bar.

  • To reduce interaction between bar staff and customers wherever possible we will offer a Room Tab system which will be signed off by the bar staff, a copy of the receipt will also be given to the customer. All outstanding balances are made payable upon check out at reception by card. These measures have been put in place to reduce the changing hands of cash.

  • Table service is also available for drinks and more advisable to reduce footfall  in the lounge bar area. Please place your drinks order with your server.

  • For any non-residents wishing to dine with us or even just popping for that all important G&T we kindly ask that you notify the Hotel with the required information for Track & Trace purposes (Lead Guest contact address & telephone number) 

Check Out

  • To Check out, all you need to do is return your key to reception where you will receive a copy of your final bill. 

  • Any outstanding balances under the sum of £45.00 can be paid for using contactless payment. All balances exceeding £45.00 will be charged using the Credit / Debit card that we have on file for the booking, this will greatly help reduce the use of the terminal keypad.

Membly Hall Hotel | Cliff Road | Falmouth | Cornwall

TR11 4NT 

Telephone: +44 (0) 1326 312869

Email info@memblyhallhotel.co.uk

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